Combating Absenteeism Reduce absenteeism by introducing a simple 5-stage process. Learn about conducting 'Welcome Back Meetings' and watch a manager use the technique with three of his staff who have been absent.
Coaching for Better Performance Watch a manager coach his staff to provide better performance.
Your staff will learn a simple process that they can put into place in the work place.
Handling Angry Callers Watch as three different call handlers deal with an angry caller. Clear instructional training shows the incorrect and correct ways to deal with the anger.
Appraisals That Work! It's that time again: the dreaded appraisal! Make sure your staff aren't just 'ticking the box' by using this DVD to give them detailed instructions on conducting and taking part in an appraisal.
Dealing With Difficult Customers Give your staff the skills they need to deal with difficult customers. This DVD/video shows different techniques for handling angry and aggressive customers, and includes ways of dealing with aggressive behaviour using simple body language.
The Right Way To Discipline
In the past two years, a quarter of all employers have dealt with an employment tribunal claim after disciplining a member of staff. This film will show managers how discipline should be carried out so that your organisation can avoid lengthy and expensive tribunals.
A Lesson In Handling Grievances
Use this film to show your managers an effective process for handling grievances - and how to comply with employment legislation.
Developing People For High Performance
Help managers unlock the talent and potential of your workers using the training in this film. Make sure you're doing all you can to nurture future stars - and that you don't lose them to your competition!
Getting It Done YESTERDAY!
Improve productivity in your organisation by introducing people to the CAESAR mnemonic and learning contained in this training film.
From Manager To Leader
Making someone a manger doesn't mean that they will become a leader. This inspirational film shows the difference between a manager and a leader. The video is set in a realistic contemporary business environment.