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A Lesson In Handling Grievances
Handling employee grievances is a difficult area of management. The issues that are discussed are frequently emotive and contentious.
What's more, the handling of a grievance has to comply with employment law.
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What is 'A Lesson In Handling Grievances' about? |
This resource shows managers how to handle a grievance so that: |
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The employee will feel that they have received a fair hearing, and been treated fairly; |
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The manager can keep control and deal effectively with the issues; |
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The process complies with employment legislation. |
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What are the learning points?
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'A Lesson In Handling Grievances' shows a manager struggling to cope with two grievances. After discovering the LESSON process, he is able to correctly handle the grievances.
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The LESSON process for handling grievances:
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Listen |
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Establish The Facts |
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Summarise |
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Specify The Solution |
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Obtain Agreement |
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Note Everything |
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You will be able to help your managers deal with one of the most difficult parts of their roles: conducting a grievance hearing. Using this resource they will have the confidence and skills to tackle grievance matters, and will be able to carry out a hearing that is procedurally correct.
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What is included in the resource?
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There are six components included in this resource:
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DVD programme
The core of this learning resource is the film that illustrates the learning points using realistic drama. For fast and effective learning, the programme can been used on its own.
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Learning Guide
This booklet provides support for all the learning points and and can be using to conduct a group learning session, or an individual learning session.
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Hand-out
The hand-out contains all key learning points for learners to take away. Extra copies can be printed from the CD-ROM.
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Aide Memoire
The aide memoire contains the LESSON mnemonic. Extra copies can be printed from the CD-ROM. |
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Certificate of attendance
The certificate can be used to confirm a learner’s attendance at a 'A Lesson In Handling Grievances'' session.
Extra copies can be printed from the CD-ROM.
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CD-ROM
The CD-ROM contains the following items:
a. Learning Guide
b. Handout Master
c. Aide-memoire
d. Certificate Master
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How much does this resource cost?
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The whole 'A Lesson In Handling Grievances' learning resource costs £1199 + P&P and VAT.
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How to buy 'A Lesson In Handling Grievances' |
Choose your method of payment, and click on the button below: |
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Credit Card |
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Invoice |
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How to preview the resource |
You can preview the whole programme, plus all the accompanying guides, by clicking here and filling in your details. This service is completely free. You will be sent the whole resource to preview for 7 days. |
