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Dealing With Difficult Customers E-Learning

 

       
 
Dealing With Difficult Customers
Help your staff handle difficult customers in a way that will reduce their stress and satisfy their customers too!
Dealing With Difficult Customers
 

What is 'Dealing With Difficult Customers' about?

This training resource demonstrates different techniques for dealing with difficult customers in three different situations: The offices of a council; A financial organisation; A hospital ward

You will be able to transform difficult customers into satisfied customers. And your organisation will reap the additional benefits of better staff retention, less absenteeism, higher morale and improved service delivery.
 

What is covered in 'Dealing With Difficult Customers'?

'Dealing With Difficult Customers' uses realistic drama to cover:

  • What to do when someone starts shouting
  • How to handle sarcasm and intimidatory comments
  • How to deal with an aggressive person
  • Techniques to calm customers
  • How to use body language to placate a customer
  • How to stop conflict escalating
  • Skills for defusing anger
  • 5-step technique to deal with difficult customers
What are the features of 'Dealing With Difficult Customers'?
The features of this package are:
Take a quiz at the end of every module
Interactive quizzes and games
 
At the end of each module, learners can take part in a quiz that will reinforce the learning points. There are also games that are fun to play, and that will assist learners in retaining the information.


  
Print out resources from the CD-ROM
Print out resources
  
To help with the transfer of skills into the workplace, learners can print handouts of the learning points as they work through each module.


 
Training on-demand
Training on-demand
 
Using Aspina's e-learning resources is just like having your own trainer at hand - whenever you want it! Staff simply click on a button and start learning!


 
In what formats is 'Dealing With Difficult Customers' available?
'Dealing With Difficult Customers' is available as:
Dealing With Difficult Customers - elearning

 

An e-learning resource that is compatible with most Learning Management Systems.

To find out more about how you can buy this version, click here.

  
Dealing With Difficult Customers CD-ROM

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A CD-ROM that comes with an instruction booklet, printable handouts and a sturdy case. Click here to find out what is included with the resource.

The price of the 'Dealing With Difficult Customers' CD-ROM learning resource is £695 + P&P and VAT. To buy now, using a credit card or by invoice, click here.

  
In what other formats is 'Dealing With Difficult Customers' available?

In addition to the e-learning versions detailed above, 'Dealing With Difficult Customers' is also available as a DVD or video:

A DVD/video-based learning resource
The resource can be used by a manager/facilitator to conduct a group session using the detailed instructions provided in the accompanying Leader's Guide. You can also use the ready-to use PowerPoint® presentation, Hand-out, Aide-Memoire, and Certificate of Attendance.

To find out more about the DVD/video version of 'Dealing With Difficult Customers' , click here.