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A Lesson In Handling Grievances
Handling employee grievances is a difficult area of management. The issues that are discussed are frequently emotive and contentious.
What's more, the handling of a grievance has to comply with employment law.
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What is 'A Lesson In Handling Grievances' about? |
This resource shows managers how to handle a grievance so that: |
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The employee will feel that they have received a fair hearing, and been treated fairly; |
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The manager can keep control and deal effectively with the issues; |
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The process complies with employment legislation. |
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What are the learning points?
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'A Lesson In Handling Grievances' shows a manager struggling to cope with two grievances. After discovering the LESSON process, he is able to correctly handle the grievances.
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The LESSON process for handling grievances:
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Listen |
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Establish The Facts |
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Summarise |
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Specify The Solution |
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Obtain Agreement |
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Note Everything |
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You will be able to help your managers deal with one of the most difficult parts of their roles: conducting a grievance hearing. Using this resource they will have the confidence and skills to tackle grievance matters, and will be able to carry out a hearing that is procedurally correct.
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What are the features of 'A Lesson In Handling Grievances'?
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The features of this package are:
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Interactive quizzes and games |
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At the end of each module, learners can take part in a quiz that will reinforce the learning points. There are also games that are fun to play, and that will assist learners in retaining the information.
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Print out resources |
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To help with the transfer of skills into the workplace, learners can print handouts of the learning points as they work through each module.
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Training on-demand |
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Using Aspina's e-learning resources is just like having your own trainer at hand - whenever you want it! Staff simply click on a button and start learning!
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In what formats is 'A Lesson In Handling Grievances' available?
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'A Lesson In Handling Grievances' is available as: |
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An e-learning resource that is compatible with most Learning Management Systems.
To find out more about how you can buy this version, click here. |
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A CD-ROM that comes with an instruction booklet, printable handouts and a sturdy case. Click here to find out what is included with the resource.
The price of 'A Lesson In Handling Grievances' CD-ROM learning resource is £695 + P&P and VAT. To buy now, using a credit card or by invoice, click here.
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How to preview the resource |
You can preview the whole programme by clicking here and filling in your details. This service is completely free. You will be sent the whole resource to preview for 7 days. |
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In what other formats is 'A Lesson In Handling Grievances' available? |
In addition to the e-learning versions detailed above, 'A Lesson In Handling Grievances' is also available as a DVD:
A DVD-based learning resource
The resource can be used by a manager/facilitator to conduct a group session using the accompanying Learning Guide. You can also use the ready-to use Hand-out, Aide-Memoire, and Certificate of Attendance.
To find out more about the DVD version of 'A Lesson In Handling Grievances' , click here.
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