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Combating Absenteeism
Reduce absenteeism by introducing a simple 5-stage process. Learn about conducting 'Welcome Back Meetings' and watch a manager use the technique with three of his staff who have been absent. |
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Coaching for Better Performance
Watch a manager coach his staff to provide better performance.
Your staff will learn a simple process that they can put into place in the work place. |
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STRESS! and How to Deal With It
Train your staff about stress, it's effects and how to deal with it. PLUS... carry out a risk assessment, and learn about the legal requirements for dealing with stress.
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Handling Angry Callers
Watch as three different call handlers deal with an angry caller. Clear instructional training shows the incorrect and correct ways to deal with the anger.
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What managers need to know about Harassment
Make sure your managers understand harassment - and how it can affect your organisation. Train them how to prevent harassment and how to deal with it.
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Flexible Working
Provide your staff with comprehensive training about flexible working. Managers will gain the skills and knowledge to handle requests for flexible working. And employees will be able to assess their eligibility - and apply in the right way.
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Time Management
Improve productivity and reduce stress with the practical tools and techniques in this learning resource. SCORM and AICC compliant, this new resource is suitable for any users at any level across your organisation. |
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Wellbeing at Work
Show your staff how to take control of their well-being at work. This resource provides practical help on reducing stress, improving work-life balance, obtaining job-satisfaction...and much more. SCORM and AICC compliant. |
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Diversity Matters
Written by diversity expert, Sam Swinstead, this resource is designed to show staff how they can benefit from embracing diversity, and includes list of checklists for improving your organisation. SCORM and AICC compliant. |
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Appraisals That Work
Make sure your staff aren't just 'ticking the box' by using this resource to give them detailed instructions on conducting and taking part in an appraisal. |
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Dealing With Difficult Customers
Transform difficult customers into satisfied customer! And enable your organisation to reap the benefits of better staff retention, less absenteeism, higher morale and improved service delivery. |
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The Right Way To Discipline
Help your managers deal with one of the most difficult parts of their roles: conducting a disciplinary hearing. Using this resource they will have the confidence and skills to tackle disciplinary matters, and will be able to carry out a hearing that is procedurally correct. |
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Training Needs Analysis
Well-planned training is an effective way of retaining staff and providing measurable improvements to productivity. Use this resource to give your people the know how to conduct effect training needs analysis. SCORM and AICC compliant. |
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Understanding Data Protection
When it comes to handling data, are you sure that your people comply with the Data Protection Act? This interactive CD-ROM will help them understand and comply with the DPA.
SCORM and AICC compliant.
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A Lesson In Handling Grievances 
Give your managers the confidence to deal with one of the most difficult parts of their roles: handling employee grievances. This resource helps them learning by using video, games and quizzes.
SCORM and AICC compliant. |
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On-the-job Training 
Give your staff the tools to train effectively and impart their knowledge in a way that makes it easy to understand. This resource provides proven tips and techniques for effective on-the-job training. |
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Developing a learning and development culture 
Everyone involved with coaching, training, managing and supervising should use this resource. They will learn how to develop a culture in which learning thrives, and where development takes place constantly. |
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